Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Company or business name
• Website URL
• Project requirements
• Business information
• Billing information
• Messages and inquiries
• Consultation details
• Files, images, documents, product information, branding materials, and other content you provide to us
• Account or platform access information when required to perform services

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of access
• Approximate geographic location
• Website interactions
• Traffic and usage information

2. How We Use Your Information

We may use information collected through our website and services to:

• Respond to inquiries and consultation requests
• Communicate about potential or active projects
• Provide Shopify design, development, eCommerce, optimization, marketing, and related services
• Prepare quotes, estimates, proposals, and recommendations
• Process payments and maintain transaction records
• Provide customer service and technical support
• Manage projects and client relationships
• Improve our website and services
• Analyze website performance and visitor behavior
• Maintain website and account security
• Detect fraud, abuse, or unauthorized activity
• Send service-related communications
• Send promotional or marketing communications where permitted by law
• Comply with legal, accounting, tax, regulatory, or contractual obligations

3. Contact Forms and Communications

When you contact us through our website, including through our Contact Us page at shopifyprof.com/contact/, we may collect the information you submit in order to respond to your request and communicate with you regarding our services.

Information submitted through forms may be stored in our website systems, email systems, customer management platforms, or other business tools used to manage inquiries and projects.

4. Cookies and Tracking Technologies

Shopify Prof may use cookies, tracking pixels, analytics tools, and similar technologies to operate and improve the website.

These technologies may be used to:

• Remember preferences
• Understand how visitors use our website
• Measure website traffic
• Analyze marketing performance
• Improve website functionality
• Monitor website security
• Measure advertising effectiveness
• Provide more relevant marketing experiences where permitted

You may control certain cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

5. Analytics and Advertising

We may use third-party analytics and advertising technologies, including services provided by companies such as Google, Meta, Shopify-related service providers, advertising platforms, analytics providers, and marketing technology providers.

These providers may collect information about your browser, device, website activity, and interactions according to their own privacy practices.

6. Payment Information

Payments for Shopify Prof services may be processed through third-party payment providers.

When you make a payment, your payment information may be collected directly by the applicable payment processor. Shopify Prof may not directly receive or store complete credit or debit card information.

Payment providers process your information according to their own privacy policies and security practices.

7. How We Share Information

Shopify Prof does not sell customer databases or personal information in exchange for money.

We may share information with third parties when reasonably necessary to operate our business or provide requested services. These third parties may include:

• Hosting providers
• Payment processors
• Email providers
• Analytics platforms
• Advertising platforms
• CRM systems
• Website development tools
• Shopify and Shopify-related applications
• Developers
• Designers
• Contractors
• Marketing professionals
• Technical service providers
• Legal and accounting professionals

Information may also be disclosed where required by law or when reasonably necessary to comply with a legal obligation, respond to a lawful government request, protect our legal rights, prevent fraud or misuse, protect customers or other individuals, or investigate security incidents.

8. Client Accounts and Project Information

To perform certain services, clients may provide Shopify Prof with access to Shopify stores, websites, domain accounts, hosting accounts, advertising accounts, analytics platforms, payment platforms, applications, social media accounts, product databases, or other business systems.

We use this access only as reasonably necessary to perform the requested services.

Clients are responsible for ensuring that they have the authority to provide Shopify Prof with access to the accounts, information, content, and systems supplied to us.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

However, no website, server, storage system, internet transmission, or electronic platform can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, manage client relationships, maintain business records, complete transactions, provide customer support, resolve disputes, enforce agreements, meet tax and accounting requirements, and comply with legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely archive it where appropriate.

11. Marketing Communications

Where permitted by law, Shopify Prof may send promotional emails, service information, special offers, or other marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.

Opting out of promotional communications will not prevent us from sending necessary transactional, project-related, payment-related, or service communications.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information. These may include the right to:

• Request access to information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how personal data is used
• Request information regarding categories of third parties receiving personal information
• Withdraw consent where processing is based on consent
• Restrict certain processing
• Opt out of certain marketing communications

Certain requests may be subject to verification requirements, legal exceptions, or record-retention obligations. To submit a privacy request, contact us using the information provided below.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where those laws apply to Shopify Prof, eligible individuals may have rights concerning access, correction, deletion, data portability, disclosure of data practices, certain forms of targeted advertising, and certain forms of data sharing.

We may request information necessary to verify your identity before fulfilling a privacy request.

14. International Visitors

Shopify Prof primarily operates through online services.

If you access our website from outside the United States, your information may be transferred to, processed in, or stored in the United States or other jurisdictions where our providers operate.

Privacy and data protection laws in those locations may differ from those in your country. Where applicable law requires specific safeguards for international transfers, reasonable measures will be used.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, software, payment providers, social networks, Shopify services, or other platforms.

Shopify Prof does not control the privacy, security, availability, or content practices of independent third-party services.

We encourage you to review the privacy policies of third-party providers before submitting information to them.

16. Children's Privacy

Our website and services are intended primarily for businesses and adults capable of entering into legally binding agreements.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and address the matter.

17. Independent Company Disclaimer

Shopify Prof is an independent company providing design, development, eCommerce, marketing, optimization, and related digital services.

Shopify Prof is not affiliated with, endorsed by, sponsored by, or officially connected with Shopify Inc., its subsidiaries, or its affiliates.

The Shopify name, trademarks, logos, and related brand assets belong to their respective owners.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website features, technologies, business practices, or legal requirements.

The revised Privacy Policy will be published on our website with an updated "Last Updated" date.

Your continued use of the website after an updated policy is published constitutes acknowledgment of the revised policy.